Due to the nature of the product and for the security of our customers, it isn't possible to offer refunds except in the following circumstances...
1) The software doesn't work* AND you've given us an opportunity to fix this for you.
2) You have purchased the lifetime version of the tool and you were a monthly subscriber. If you purchase the lifetime version we will refund the last month's payment you made. In order to facilitate this you must let us know by email - bowespublishing@gmail.com - that you've upgraded to the lifetime version.
* Doesn't work means it doesn't work in comparison to the listed features and behavior exhibited in the YouTube videos. This doesn't include features you assumed the software had or things you don't like about the software.
Why don't you offer refunds if you stand behind your products?
Unfortunately, digital products, such as this, are open to abuse by bad apples if we were to allow refunds. For example, using software to to generate the puzzles they want and then requesting a refund. For this reason, we don't offer refunds on this product.
If you should have any queries as to the software, what's included, or how it works you should ask BEFORE purchasing. Please email - bowespublishing@gmail.com - and we will get back to you ASAP